Cookie Policy

1. Introduction

This Cookie Policy explains how TrueThinks Ltd ("Company", "we", "us", or "our") uses cookies and similar technologies when you visit our website at clientrue.com or use our Clientrue platform (collectively, the "Service").

This policy is designed to comply with the UK Privacy and Electronic Communications Regulations (PECR), EU ePrivacy Directive, and Turkish regulations on electronic communications.

2. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

Cookies can be "persistent" (remaining on your device for a set period) or "session" cookies (deleted when you close your browser).

3. How We Use Cookies

We use cookies for the following purposes:

Essential operation - To enable core functionality and security
Authentication - To keep you logged in and secure your session
Preferences - To remember your settings (e.g., language, theme)
Analytics - To understand how visitors use our Service
Performance - To improve the speed and performance of our Service

4. Types of Cookies We Use

4.1 Strictly Necessary Cookies

These cookies are essential for the Service to function properly. They cannot be disabled.

Cookie Name	Purpose	Duration
clientrue_session	Session identifier for authentication	Session
XSRF-TOKEN	Security token to prevent cross-site request forgery	Session
remember_web_*	Remember me functionality	2 weeks

4.2 Functional Cookies

These cookies enable enhanced functionality and personalisation.

Cookie Name	Purpose	Duration
theme	Stores your dark/light mode preference	1 year
locale	Stores your language preference	1 year
sidebar_collapsed	Stores sidebar state preference	1 year

4.3 Analytics Cookies

These cookies help us understand how visitors interact with our Service. All data is anonymised.

Cookie Name	Purpose	Duration
_ga	Google Analytics - distinguishes users	2 years
_ga_*	Google Analytics - maintains session state	2 years

5. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We do not control these cookies. Third parties that may set cookies include:

Google Analytics - For website analytics (Privacy Policy)
Stripe - For payment processing (Privacy Policy)

6. Managing Cookies

6.1 Cookie Consent

When you first visit our Service, you will be presented with a cookie consent banner allowing you to accept or decline non-essential cookies. You can change your preferences at any time.

6.2 Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

Delete existing cookies
Block all cookies
Block cookies from specific websites
Allow cookies from specific websites only
Block third-party cookies

For more information on how to manage cookies in your browser:

7. Impact of Disabling Cookies

If you disable or decline cookies, please note that:

Some features of the Service may not function properly
You may not be able to log in to your account
Your preferences will not be remembered between sessions
You may need to re-enter information more frequently

8. Similar Technologies

In addition to cookies, we may use similar technologies:

Local Storage - Stores data in your browser for improved performance
Session Storage - Temporarily stores data during your browsing session

9. Regional Information

9.1 United Kingdom

Our use of cookies complies with the UK Privacy and Electronic Communications Regulations (PECR) and UK GDPR. We obtain consent before setting non-essential cookies.

9.2 European Union

We comply with the EU ePrivacy Directive and GDPR requirements for cookie consent and data processing.

9.3 Türkiye

We comply with Turkish Electronic Communications Law (No. 5809) and KVKK requirements regarding the use of cookies and similar technologies.

10. Updates to This Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.